There are also many business applications for voice portal technology. Voice portal technology has the potential to dramatically improve customer satisfaction, increase revenues and reduce live agent costs. Enterprises such as major airlines, banks, financial services companies, telecoms, and overnight delivery companies are adopting public-network-hosted speech recognition technology to provide customers with such services as travel information and reservations, banking services, order entry and tracking, as well as stock trading. These voice services will be either directly accessible or through links to a voice portal service.

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