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bring your customers tangible benefits
Automatic Speech Recognition (ASR) techno- logy enables you to improve the quality of service your company offers because it brings customers tangible benefits:
Ease of use
Customers can communicate naturally with the service because it adapts to differing user patterns, e.g. those of novice or experienced callers.
Unrestricted access
Readily accessible servi- ces are crucial in an increasingly competitive business environment. These services are available anytime and anywhere a customer has access to a phone. No waiting times ensure high levels of customer satisfaction.
Reliability
Speech-enabled systems are never off sick or have a bad day so the service is of constantly high quality.
Security
Speaker verification is safe and simple because a speaker’s words are compared with a |
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biometric voiceprint. So there is no need for customers to write down PIN numbers or use easy-to-guess digit combinations. If speaker verification and PIN code recognition are combined, the security levels are even higher.
Lower Costs
Call-centre staff levels can be reduced as standard requests are handled by the automa- ted system. Voice portals with a single access number reduce marketing efforts and costs.
Improved Service
A single phone number gives customers access to all services with round-the-clock availability. Customers benefit from reduce waiting time on hold and services can be differentiated to suit the needs of different customers.
Increase Efficiency
Only customers that need operator assistance are guided to an agent so all in all, operators can deal with calls more effectively and offer added-value services to key customers.
Useful Data
The system automatically gene- rates high-quality customer-related information, e.g. for marketing purposes.
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