what is a "voice portal"?
A Voice Portal is a single point to access and retrieve various types of information, e.g. web content, over the phone using speech. Callers can easily navigate through the various services using the most natural interface there is – the human voice. A voice portal provides service operators to offer different kind of value added services simultaneously, accessible to callers conveniently through one telephone number.
A major challenge when creating a voice portal application is the ‘human factor’ – the design of a natural and user-friendly interface to the caller. True natural dialogs are crucial for the intuitive use and the success of a voice portal. A voice portal should offer maximum ease of access, as well as maximum ease of use in navigation between the services and when using services.
back to speech recognition<
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