ratio planning
Our solution automatically distributes incoming calls to a number of locations by a predetermined percentage. For example if a company has 2 offices in 2 different locations across the country, one office may be receiving far more calls than the other putting pressure on office staff, hence resulting in a bad customer service.
With Ratio Planning the ratio of calls can be split by 50% or any required percentage depending on the business’s needs resulting in increase of productivity and of course increase of customer satisfaction.
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