GT's Call Forwarding solutions allows businesses to divert incoming calls to a fixed phone, or to another mobile phone. There are four call diversion options available, which you can set up from your phone menu.

• Divert all calls (unconditional)
• Divert calls when busy (engaged)
• Divert calls on no reply (unreachable)
• Divert calls on unreachable (when out of network coverage, or switched off)

Each divert option can be set to a different number, including international. GT's solution automatically distributes incoming calls to a number of locations by a predetermined percentage.

For example; if a company has 2 offices in 2 different locations across the country,

one office may be receiving far more calls than the other putting pressure on office staff, hence resulting in a bad customer service.

With Ratio Planning the ratio of calls can be split by 50% or any required percentage depending on the business needs resulting in increase of productivity and of course increase of customer satisfaction.

Using GT's Call Routing solution, calls can be diverted at a specific time of day, on specific days of the week or specific dates of the month. For example; if a company has 3 call centers of which 2 are open until 7pm, and the other is open until 11pm, at 7pm all calls can be diverted to the call center that is open until 11pm.

Different numbers can also be scheduled on different dates and days off the week.