Computer Telephony Integration ('CTI') / Interactive Voice Response ('IVR')

CTI & IVR are a phone technology that allows a computer to detect voice calls and touch tones using a normal phone. It is a cutting edge automated answering machine that interacts with callers in delivering messages or information.

GT’s IVR platform uses Envox 7.2 technology and is considered state of the art system.

GT is an official VAR partner of Envox (now part of Enghouse Systems Ltd a leading global provider of enterprise and communications software solutions) and of Philips Speech Processing (now part of Nuance Communications Inc., the world’s premier supplier of speech and imaging solutions).